1.1. These general terms and conditions apply to all offers from and agreements with Digiti. These general terms and conditions exclude the application of the customer's general terms and conditions, regardless of when the latter were sent to Digiti.
1.2. By placing an order, the customer acknowledges that he accepts Digiti's general terms and conditions.
1.3. Special conditions, included in agreements concluded between Digiti and the customer, take precedence, in case of conflict, over the provisions of these general terms and conditions, regardless of the date of conclusion of the agreement.
2.1. All offers and quotations from Digiti are without obligation until the moment of acceptance by the customer. The agreement is concluded, subject to the application of any suspensive condition (such as, for example, obtaining adequate financing by the customer), when the customer signs the quotation unchanged and within the validity period for approval and returns it to Digiti. Every order or order confirmation by the customer connects the customer. The agreement replaces all previously concluded and / or oral agreements.
2.2. The price in Digiti's offers and quotations does not include photography, purchase images, copywriting and translation unless stated otherwise.
3.1. The cancellation of an order by the customer is possible as long as Digiti has not yet started its activities and subject to payment of compensation of 30% of the agreed price, with a minimum of EUR 1,000.00.
4.1. The date of delivery is only given as an indication and does not bind Digiti. Delays in delivery do not entitle the customer to compensation or price reduction, nor to dissolution of the agreement.
4.2. If the parties have expressly agreed on a binding delivery period in special conditions, this period will be extended if the customer fails to transfer information, documents, originals, images (on time) and to accept the corrected proofs (on time), or if the customer places additional orders (e.g. additional functionalities).
5.1. All goods and digital data belonging to the customer and located at Digiti are stored there at the risk of the customer.
6.1. All invoices are payable on their due date by bank transfer to Digiti's account number. Each payment is charged on the oldest expired invoice, and first on the interest and costs owed. Permitted discounts expire if the general terms and conditions of sale are not respected.
6.2. If the customer does not pay the invoice on the due date, he will, by operation of law, owe Digiti a default interest calculated in accordance with the law of 02.08.2002 on payment arrears in commercial transactions, and a fixed compensation of 10% of the invoice amount with a minimum of 125 EUR, from the date of the reminder until full payment. In addition, Digiti reserves the right to suspend the further execution of its obligations until the customer has paid the expired invoices. Any delay in payment by the customer makes all sums owed immediately due and payable and cancels every payment method.
6.3. Digiti reserves the right to invoice the services in installments and, if necessary, to demand an advance on the services.
6.4. Digiti reserves the right to suspend the further performance of the services and demand adequate guarantees before resuming the further performance of the services if confidence in the customer's creditworthiness is shaken by acts of judicial execution against the customer and / or other events that call into question and / or make impossible the confidence in the proper execution of the commitments entered into by the customer (such as non-payment of the invoices). If the customer refuses or is unable to comply with this, Digiti reserves the right to terminate the agreement and to apply Article 11.2.
7.1. Any protest must be sent by registered letter to Digiti by reasoned letter within 10 working days. For complaints or disputes with regard to the services provided, the period starts on the day after delivery. With regard to the invoice, the term starts on the invoice date. In the absence of a timely protest, the services / invoices are definitively accepted and payment is due.
8.1. Digiti undertakes to perform all services to be provided with due care. Digiti is not liable for errors in the implementation due to insufficient or incorrect input by the customer.
8.2. Digiti cannot be held liable for any error (even a gross error) of her or her employees, except in the case of fraud. Regardless of the cause, form or object of the claim for which liability is invoked, Digiti will under no circumstances be liable for any consequential damages such as, for example, loss of expected profit, decrease of turnover, increased operating costs, loss of clientele, which the customer or third parties would suffer as a result of any error or negligence of Digiti or an appointee.
8.3. Digiti's liability with regard to services provided to the customer is in any case limited to either the refund of the price paid by the customer or the re-performance of the services, at Digiti's discretion. Digiti's total liability will never exceed the price paid by the customer to Digiti for the services that gave rise to the claim.
8.4. With regard to the services from third party suppliers, Digiti does not accept any liability above or other than the liability that the third party suppliers are willing to accept for their products or services.
8.5. Digiti does not guarantee in any way the error-free operation of a programmed application that is accessed online or offline via a digital device. Digiti cannot be held liable for any damage resulting from any incorrect or interrupted operation of a programmed application.
9.1. Intellectual Property Rights means: all intellectual, industrial and other property rights (whether registered or not), including but not limited to copyrights, neighboring rights, brands, trade names, logos, drawings, models or applications for registration as a drawing. or design, patents, patent applications, domain names, know-how, as well as rights to databases, computer programs and semiconductors.
9.2. Both parties accept that the concept of a website (in particular the construction of the screens of the website, main navigation) will in principle not be protected by Intellectual Property Rights. The Customer can therefore find a similar structure at other sites developed by Digiti.
9.3. The Intellectual Property Rights associated with the visual design of the Services provided by Digiti are transferred to the customer by the full payment of the invoice. This transfer applies to the fullest extent, for all modes and forms of exploitation, for the entire duration of the right in question and for the entire world. In addition, the customer receives a non-exclusive license to use all codes used for the services provided. This usage license is valid for the duration of the copyright protection of the code and for the entire world. However, if the website contains photos or drawings that were not provided by the customer, but were obtained by Digiti from a website that makes photos and illustrations available online, whether or not for a fee, the user license for these photos and drawings is valid. subject to the terms and conditions specified on the website of this online library. As a rule, this user license will be non-exclusive. Digiti does not provide any warranty with regard to these photos and illustrations.
9.4. Customer will respect Digiti's Intellectual Property Rights at all times and make reasonable efforts to protect those rights. The customer will immediately notify Digiti of any infringement by third parties of Digiti's Intellectual Property Rights of which he becomes aware.
9.5. The Intellectual Property Rights associated with non-open source, personalized content management systems belong exclusively to Digiti or a third party with which Digiti has concluded an agreement in this regard. Subject to full payment of the license fee, stipulated in the agreement between the customer and Digiti, the customer obtains a non-exclusive, non-transferable license to use this software. The customer is bound to grant sub-licenses to third parties or to make the software available to third parties in any way, to communicate, to use for the benefit of third parties or to commercialize the software.
10.1.1. In general, Digiti is only bound by an obligation of best endeavors when performing the services and not an obligation of result.
10.1.2. In general, Digiti is always entitled to call on third-party subcontractors for the performance of all or part of the services.
10.1.3. The services provided by Digiti may at all times be used by Digiti for assignments for third parties, unless expressly waived in writing in that sense.
10.1.4. The services provided by Digiti can always be used as a reference for third parties.
10.2. Hosting services and domain names
10.2.1. For the hosting and domain names Digiti works together with a specialized hosting partner. A description of the hosting services and the liability of this partner is included in the Service Level Agreement (SLA) of this hosting partner. This SLA can be adjusted or changed by the hosting partner. At the customer's first request, Digiti will provide the customer with a copy of the current version of the SLA. The customer understands and accepts that there may be temporary interruptions of any internet services and that the percentage uptime guarantee is set and pursued by the hoster and not by Digiti itself. Under no circumstances will Digiti be held liable for any damage that could be caused by such interruptions. Nor will such interruptions entitle the customer to any form of compensation.
10.2.2. The hosting services are provided by Digiti to the customer per calendar year, subject to payment by the customer of the fee due. The current price list can be requested and is adjusted annually. If the customer wishes to cancel this service, he must do so by sending his notice to Digiti by registered letter by 1 December at the latest, whereby the agreement will be extended by the same term. In case of late cancellation, the customer will owe the compensation for the following calendar year.
11.1. If the customer is guilty of a serious breach of contract that the customer does not rectify within 8 days of receipt of a notice of default sent by post, Digiti has the right to either (i) suspend the agreement until the customer has fulfilled his obligations, or (ii) to terminate the agreement with immediate effect. The non-payment of one or more invoices on their due date will always be regarded as a serious breach of contract.
11.2. Upon termination of the agreement, the customer will pay for all services provided by Digiti, as well as the costs that Digiti has to incur as a result of this termination, plus a fixed compensation of 30% of the amount that Digiti could still have invoiced to the customer if the agreement would have been fully performed. Any advance paid remains in any case acquired for Digiti. In addition, Digiti reserves the right to claim higher compensation if it proves that the damage actually suffered is greater than the lump sum damage as determined above.
11.3. Nevertheless, each party agrees to grant the other party a reasonable period of time to remedy any shortcomings it may have, and to always seek an amicable settlement first.
11.4. The termination of the agreement means that all data located on devices managed by Digiti will be deleted without further notice. This removal can in no way give rise to liability on the part of Digiti.
12.1. The parties undertake to keep secret the commercial and technical information and trade secrets they learn from the other party, even after the termination of the agreement and to use them only for the implementation of the agreement.
Article 13. Processing personal data:
13.1. Insofar as the customer processes personal data on Digiti's server, Digiti has the capacity of processor. The customer is responsible for the processing of personal data within the meaning of the Personal Data Processing Act. The customer declares to fully comply with the obligations imposed on the person responsible for processing, as set out in this law.
14.1. The customer agrees that the services developed by Digiti for the customer will be included in Digiti's reference portfolio
15.1. Force majeure situations such as strikes, public unrest, administrative measures and other unexpected events over which Digiti has no control, release Digiti, for the duration of the nuisance and for their scope, from its obligations, without right to any price reduction or compensation for the customer.
16.1. If one of the articles of these general terms and conditions turns out to be invalid, the parties agree to replace this provision with a valid provision that is as closely as possible with the intention and scope of the invalid provision. This replacement provision will then apply.
17.1. Belgian law applies to Digiti's agreements. Any dispute regarding the conclusion, validity, performance and / or termination of this agreement will be settled by the competent court competent for Digiti's registered office.